Collecting Your Order
Yes. The Regulation states that goods shall not be sold unless the intending relevant traveller first produces a ticket, or other approved travel document, to the inwards Duty-free Shop as evidence of travel.
For this purpose, approved categories of travel documents are detailed below:
Inwards Duty-Free Shops Travel Documents
- Service Personnel: Travel or movement orders issued by the relevant service
- Crew: Airline or shipping company identification and documentation to prove that they are travelling overseas (for example, official rosters, itinerary or sailing orders)
- VIP Flights and Government Agencies: Evidence of travel issued by a government authority (for example, letter of authority issued by Prime Minister’s Department to members of the press)
- General public: An overseas ticket or boarding pass and valid passport.
On-Airport Outwards Duty Free Shops Travel Documents
- Service Personnel: Travel or movement orders issued by the relevant service
- Crew: Airline or shipping company identification and documentation to prove that they are travelling overseas (for example, official rosters, itinerary or sailing orders)
- VIP Flights and Government Agencies: Evidence of travel issued by a government authority (for example, letter of authority issued by Prime Minister’s Department to members of the press)
- General public: An overseas ticket or boarding pass and valid passport.
All travellers must proceed to the collection counter with your order confirmation and passport & your international travel documentation.
If you are travelling domestic, you are ineligible for duty free. If you have pre-purchased duty free items, you will not be able to be picked up. Please contact the Lotte Duty Free Customer service team on 1300 388 937 (Australia), +61 1300 388 937 (international) or dutyfree@bne.com.au
If you have purchased Lotte Duty Free goods, please contact Lotte Duty Free Customer service team on 1300 388 937 (Australia), +61 1300 388 937 (international) or emaildutyfree@bne.com.au.